![]() To solve this issue, use a different, compatible power adapter. For future reference, if the phone becomes completely discharged, it may need to be on charge for 30 minutes or more before you get any sign of life. If these two fail, you might have to seek the help of Microsoft's after care network. Similarly, if you're not using an original adapter, your phone could experience hardware incompatibility, and your charger won't work properly. Note that this will result in your phone being back to its 'out-of-the-box' condition. However, if you suspect the issue is wired charging and your phone supports wireless charging, try charging it with a wireless charger.Ĭheck the wall adapter if your cable isn't the problem, as the USB ports of adapters become loose as they age. Anybody know if I can charge the phone on a charging station, or is the phone now fried the screen lights up to show that it needs to be plugged into the charger, so the screen does work. I checked the charger plug like the last person suggested, sure enough its burnt. ![]() If any of these work, the original cable is likely the problem since new cables tend to be faster. Currently, we provide support for and recommend using the following devices: Once you have one of these devices, install WhatsApp and register your phone. Now it wont turn on because it is dead, but wont charge. You can diagnose this issue by fixing the broken cable or swapping it out for a newer one. If you've owned a phone for years, the cable it shipped with is now probably stressed and damaged. However, cuts and bends are two of the most common causes of cable damage and can prevent the charger from effectively charging the phone battery.Īlso, an old cable might not be right for your phone. There are many ways cables become damaged, leaving wires exposed or broken. A damaged charging cable is one of the most common causes of charging issues and is one reason your charger will stop working.
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